A Storm Is Coming for Mortgage Servicers. Are You Ready?
A Storm Is Coming for Mortgage Servicers. Are You Ready? I have spent most of my career in mortgage technology […]
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Insights
AI and Compliance: What’s Real—and What’s Hype—in Mortgage Servicing
AI and Compliance: What’s Real—and What’s Hype—in Mortgage Servicing Artificial intelligence has arrived in mortgage compliance conversations with enormous promise—and
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While Washington Shrinks the CFPB, the States Are Hiring
While Washington Shrinks the CFPB, the States Are Hiring Consumer financial services is having a “quiet earthquake.” Most people are
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The Great AI Paradox: Why Mortgage Servicers Can’t Afford to Wait and See
The Great AI Paradox: Why Mortgage Servicers Can’t Afford to Wait and See Your compliance team just processed 500 loan
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Why the ROI of Mortgage Servicing Compliance Automation Is Higher During a Recession
During recessions, mortgage servicers experience rising delinquencies as homeowners experience financial hardship. Higher delinquency rates mean a significant rise in
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Why Mortgage Servicing Compliance Automation Is More Important Than Ever
As layoffs spread and the probability of a recession rises, mortgage servicers are entering a period of increased operational and
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Mortgage Servicing is NOT Semiconductor Manufacturing
My process improvement background trained me to build systems that get it right the first time, at the point of
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The New Definition of Junk Fees and What to Do About Them
CFPB announced a crackdown on junk fees in servicing last April, but if you don’t charge junk fees, why should you care?
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CFPB Complaints and the California Insurance Crisis
CFPB complaints can point to compliance issues, and Servicers can (and should) pay attention to complaints and use a tool like MESH Auditor to continuously monitor compliance with regulations like Reg X.
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The Challenges with Programming Regulations
Mortgage Servicers are always under pressure to do more with less. The last decade has seen an explosion in regulation
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