What is MESH Auditor?
Mortgage Servicing is NOT Semiconductor Manufacturing
My process improvement background trained me to build systems that get it right the first time, at the point of production. Toyota’s early success with cars was due to a large extent to their ability…
The New Definition of Junk Fees and What to Do About Them
CFPB announced a crackdown on junk fees in servicing last April, but if you don’t charge junk fees, why should you care? Before I answer, I should define “junk fees,” and the problem is that there is…
CFPB Complaints and the California Insurance Crisis
CFPB complaints can point to compliance issues, and Servicers can (and should) pay attention to complaints and use a tool like MESH Auditor to continuously monitor compliance with regulations like Reg X.
The Challenges with Programming Regulations
Mortgage Servicers are always under pressure to do more with less. The last decade has seen an explosion in regulation governing servicing, but servicing technology has been slow to adapt. By our count, there are…
Overall count and categorization of compliance rules
If you are in the mortgage servicing industry, you know how complex and challenging it is to comply with the myriad of regulations that govern your business. You have to deal with different rules for…